We love to hear from you, and value your feedback... please tell us what you think of our service; our products or use this area to ask us a specific question about a product you like.
Contact us by completing the form below or alternatively, you can call or write using the contact details on this page.
Keeping your personal details private...
Online security is our top priority. That's why every online transaction you make with us will be encrypted by our SSL certificate and secure payment gateway, provided by SecureTrading. For more information click here
The encryption process takes the characters you enter and converts them into a coded form, which is then securely transmitted. This makes sure your personal details and credit or debit card information stay private and secure.
Gateway Funeral Services will deliver from stock; on occasion this may not be possible due to the increased demand of a product. In such cases, you will be contacted before your order is processed to notify you of the extended lead time.
Delivery charges to islands, highlands and remote areas are subject to quotation and may take longer, a member of our team will notify you of any increases in carriage and goods will be held until price is agreed.
Delivery times given are best estimates only and cannot be guaranteed, especially in seasonal periods and where deliveries may be impossible due to the weather conditions.
The buyer will be responsible for providing facilities for off-loading delivery vehicles. Delivery of palletised/bulk orders are to clear, level, ground floor access only and does not include negotiating lifts or stairs. Customers are responsible for checking that products ordered will fit through access points into their premises. Any aborted delivery costs will be passed to the customer.
Gateway Funeral Services will only be held liable for damaged goods when signed for as damaged. All damages and/or short deliveries must be notified within 1 working day. Please ensure deliveries are checked before signing the delivery note otherwise claims for damages and/or shortages may not be entertained.
Goods are not sold on a trial basis. Customers should check specifications and suitability before ordering. Gateway Funeral Services does not warrant the suitability of goods for specific applications.
All goods must be examined on receipt and any damage reported to Gateway Funeral Services imediately. Non delivery of an order, whole or part, must be notified within 2 days of receipt of invoice/dispatch note.
Goods which have been incorrectly ordered or are unsuitable will only be accepted for return with prior approval from Gateway Funeral Services. Returned goods will only be accepted within 7 days of delivery, if they are in suitable condition (have not been used).
Customers are responsible for returning goods, ensuring returned goods are suitably packed and obtaining necessary proof of delivery and receipt.
Goods may not be returned without prior authorisation from Gateway Funeral Services. This can be obtained by contacting our customer service team on 01274 653115.